Terms and Conditions
Welcome to Charm and Edge, operated by ALL IS WELL COMPANY LLC. By accessing or using our website, placing an order, or otherwise engaging with our products and services, you agree to be bound by these Terms and Conditions. Please review them carefully before proceeding with your purchase. If you do not agree with any part of these Terms and Conditions, you must discontinue your use of this website.
1. Acceptance of Terms and Conditions
1.1 Binding Contract
By visiting the Charm and Edge website or making any purchase, you acknowledge that you have read, understood, and consent to these Terms and Conditions. This agreement represents a legally binding contract between you (the “User”) and ALL IS WELL COMPANY LLC (the “Company” or “we,” “us,” “our”).
1.2 Scope of Services
These Terms and Conditions govern all activities on our website, including browsing products, placing orders, and interacting with our customer support team. Any updates to our offerings or future releases of new tools or resources will also be subject to these Terms and Conditions.
1.3 Changes to Terms
We reserve the right to modify or update these Terms and Conditions at any time, without prior notice. Changes will take effect immediately upon posting to our website. You are encouraged to review these Terms periodically to ensure ongoing compliance. If you continue to use our website after any updates are posted, you are deemed to have accepted the revised Terms and Conditions.
2. User Responsibilities
2.1 Providing Accurate Information
When creating an account, placing an order, or entering any information on our website, you agree to provide current, complete, and accurate details. You are solely responsible for any errors or omissions made during the ordering process, including shipping addresses or payment information.
2.2 Safeguarding Your Account
If you register for an account with us, you are responsible for maintaining the confidentiality of your login credentials. Any activities that occur under your account, whether authorized or not, are your responsibility. You agree to notify us immediately of any unauthorized use or suspected security breach.
2.3 Prohibited Activities
You agree not to use our website or services for any illegal, harmful, or fraudulent purposes. This includes, but is not limited to:
- Uploading or transmitting malicious software or viruses.
- Violating any applicable local, state, national, or international laws.
- Attempting to gain unauthorized access to any portion of the website.
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
3. Shipping and Return Policies
3.1 Free Shipping
Charm and Edge offers free shipping on all orders within the United States. There are no additional shipping costs applied at checkout. This offer applies to all products available on our website, and there are no hidden fees associated with shipping.
3.2 Order Processing
Once your order is placed, it will be processed within our standard business hours. You will receive an order confirmation email detailing the product(s) purchased, total cost, and estimated shipping timeline. Please review all details for accuracy and contact us immediately if any information is incorrect.
3.3 Shipping Methods and Timeframes
We currently offer shipping within the United States only, including all 50 states and U.S. territories. While we strive to provide timely and efficient delivery, please note that the estimated delivery times may vary based on the shipping method and location.
We are pleased to accommodate P.O. Box addresses within the United States. However, shipping to P.O. Boxes may take an additional 1-2 business days compared to regular street addresses. This delay is due to the nature of the shipping services used for P.O. Box deliveries.
For P.O. Box deliveries, USPS will be the primary carrier. In some cases, other carriers (FedEx and UPS) may not be able to deliver to P.O. Boxes. Therefore, it is essential that the P.O. Box address provided is correct and complete to avoid delays in shipment.
3.4 International Shipping
Currently, Charm and Edge does not offer international shipping outside the United States. We only ship to addresses within the U.S., including the 50 states and U.S. territories. We hope to expand our shipping options in the future and will notify customers of any updates.
3.5 Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not, you may request a return or exchange within the timeframe specified on our Return Policy page, typically 30 days from the date of delivery. To be eligible for a return, products must be unused, in their original packaging, and accompanied by proof of purchase. Once we receive and inspect the returned item, we will process a refund or exchange as requested, minus any shipping costs (unless the return is due to our error).
If your order has already been shipped, it cannot be canceled. However, you may initiate a return once the product arrives. Please follow the return process outlined in our Return and Refund Policy.
3.6 Damaged or Defective Items
If you receive an item that is damaged, defective, or not as described, please contact us immediately at support@charmandedge.com. We will work with you to resolve the issue, which may include offering a replacement, exchange, or full refund, depending on the circumstances.
4. Payment Terms and Billing Processes
4.1 Accepted Payment Methods
Currently, we only accept PayPal as a payment method for all orders. By selecting PayPal during checkout, you confirm that you are authorized to use the selected payment method.
4.2 Payment Authorization
By providing your payment information through PayPal, you represent and warrant that you are authorized to use the designated payment method. You also authorize us or PayPal to charge the total order amount (including applicable taxes and other fees) to your chosen payment method.
4.3 Billing Accuracy
We reserve the right to cancel or refuse any order if we identify discrepancies or errors in pricing, product information, or payment details. In such cases, we will promptly notify you to correct the issue before proceeding.
4.4 Taxes
We offer free taxes on all orders, so the total amount displayed at checkout includes all applicable costs without any additional tax charges. Customers are not required to pay any extra taxes beyond the product cost and shipping fee.
5. Limitation of Liability and Disclaimers
5.1 No Warranties
All products and services offered by Charm and Edge are provided on an “as is” and “as available” basis. We make no representations or warranties, whether express or implied, regarding the performance, reliability, or suitability of our products. We disclaim any implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.
5.2 Limitation of Liability
To the maximum extent permitted by applicable law, Charm and Edge, ALL IS WELL COMPANY LLC, its employees, directors, officers, and agents shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to your use of (or inability to use) the website or our products. This includes, but is not limited to, damages for loss of profits, revenue, data, or other intangible losses.
5.3 Indemnification
You agree to indemnify and hold harmless Charm and Edge, ALL IS WELL COMPANY LLC, its affiliates, partners, and employees from any claims or demands, including reasonable attorneys’ fees, arising out of or related to your breach of these Terms and Conditions or your violation of any rights of a third party.
6. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the federal or state courts located in Santa Clara County, California. By using our website, you consent to this jurisdiction and waive any objection to such venue.
7. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, such provision will be ineffective to the extent of such invalidity or unenforceability, without affecting the remaining provisions, which shall continue in full force and effect.
8. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and any other legal notices or policies posted on our website, constitute the entire agreement between you and ALL IS WELL COMPANY LLC regarding the use of our website and services. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
9. Contact Information
We welcome any questions or concerns about these Terms and Conditions. Please feel free to reach out to us using any of the following methods:
- Email: support@charmandedge.com
- Phone: +1 (702) 257-0304
- Address: 954 Villa Street, Mountain View, CA, 94041, United States
By continuing to use the Charm and Edge website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Charm and Edge, a brand of ALL IS WELL COMPANY LLC, for your home appliance needs. We appreciate your trust in us and look forward to serving you.