Frequently Asked Questions (FAQs) 

At Charm and Edge, we understand that you may have questions about your shopping experience. To help you make the most of your purchase, we’ve compiled a list of frequently asked questions (FAQs) below. Whether you’re curious about shipping, payment options, or product details, you’ll find the answers you need here. If you don’t find what you’re looking for, our customer support team is always ready to assist you.

1. What payment methods do you accept?

We accept PayPal as our primary payment method. PayPal is a secure and trusted online payment platform that allows you to pay with ease while protecting your financial information. Simply choose PayPal at checkout and complete your payment securely through your PayPal account.

2. Do you offer free shipping?

Yes! At Charm and Edge, we offer free shipping on all orders within the United States. There are no hidden fees or additional shipping costs at checkout, so you can shop with confidence knowing the cost of shipping is already included.

3. How long will it take for my order to arrive?

After your order is processed, you can expect delivery within 5-7 business days. Delivery times may vary depending on your location and the shipping carrier, but we work with reliable carriers like FedEx, UPS, and USPS to ensure your order arrives as quickly and safely as possible.

4. Do you ship internationally?

Currently, we offer shipping within the United States only. We do not ship internationally at this time, but we are actively exploring opportunities to expand our shipping services in the future. Please check back for updates regarding international shipping.

5. Can I ship to a P.O. Box?

Yes, we do ship to P.O. Boxes within the United States. However, please note that shipping times to P.O. Boxes may vary slightly depending on the shipping carrier and location. Ensure your P.O. Box address is accurate to avoid any delays.

6. How do I track my order?

Once your order has been shipped, we will provide you with tracking information via email. You will receive a tracking number, allowing you to monitor the progress of your shipment through the carrier’s website (FedEx, UPS, or USPS). This way, you can stay updated on when your order will arrive.

7. What should I do if my order is damaged or lost during shipping?

We take great care in packaging your order, but in the rare case that your item arrives damaged or lost, please contact us immediately at support@charmandedge.com. We will work with you and the carrier to resolve the issue, either by providing a replacement or refund.

8. How long does it take to process my order?

Our typical order processing time is between 2-4 business days, Monday through Friday, from 8:00 AM – 5:00 PM (Pacific Daylight Time – PDT). Orders placed on weekends or holidays will be processed on the next available business day. Once your order is processed, it will be shipped promptly.

9. Can I modify or cancel my order after it has been placed?

We understand that sometimes changes may be necessary. If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it may no longer be eligible for modifications. If your order has already shipped, we recommend following our return process once you receive the item.

10. Is it safe to shop at Charm and Edge?

Absolutely! At Charm and Edge, we prioritize the security of your personal and payment information. We use SSL encryption technology to protect your data during transactions. We also accept PayPal, a secure and widely trusted payment method, for your added peace of mind.

11. Can I Ship to a P.O. Box?

Yes, Charm and Edge does ship to P.O. Boxes within the United States. However, please be aware of the following:

  • Shipping Timeframe: Delivery times to P.O. Boxes may be slightly longer than to standard street addresses. On average, shipping to a P.O. Box may take an additional 1-2 business days for processing.

  • Shipping Carrier: For P.O. Box addresses, we primarily use USPS (United States Postal Service). Please note that FedEx and UPS do not deliver to P.O. Boxes.

To avoid any potential delays, ensure that your P.O. Box address is complete and correct when placing your order. If you have any concerns or questions about shipping to a P.O. Box, please don’t hesitate to contact our customer service team at support@charmandedge.com.

12. How do I contact customer service if I have more questions?

If you have any additional questions or need assistance, our customer support team is here to help. You can reach us by:

  • Email: support@charmandedge.com
  • Phone: +1 (702) 257-0304
  • Address: 954 Villa Street, Mountain View, CA 94041, United States

Thank you for shopping with Charm and Edge! We are dedicated to offering top-quality home appliances and ensuring a seamless shopping experience for all of our customers. If you have any further questions, please don’t hesitate to reach out.