Shipping Policy

 

At Charm and Edge, we are dedicated to providing you with a seamless shopping experience, ensuring that your home appliances are delivered quickly, safely, and efficiently. We understand the importance of receiving your products on time and without hassle, which is why we have put together a clear and customer-friendly shipping policy. Read on to discover everything you need to know about our shipping services.

Shipping Costs – Free Shipping

We offer free shipping on all orders within the United States. There are no hidden fees or surprise costs at checkout—what you see is what you pay. We believe that shopping for high-quality home appliances should be affordable and stress-free, and our free shipping policy is designed to ensure that you can enjoy your products without worrying about additional shipping charges. No matter the size or weight of your order, we’ve got you covered.

Shipping Timeframes

Once your order has been processed, you can expect delivery within 5-7 business days. Delivery times may vary depending on your location and the shipping carrier, but we work with reliable carriers like FedEx, UPS, and USPS to ensure your order arrives as quickly and safely as possible.

Shipping Locations – United States

Currently, we offer shipping within the United States only. We proudly serve all 50 states, including Hawaii and Alaska. Please note that shipping times to these locations may be slightly longer due to their geographical distance. While we do not offer international shipping at this time, we are actively exploring opportunities to expand our shipping services in the future.

Shipping Methods – FedEx, UPS, USPS

We partner with top-tier shipping carriers, including FedEx, UPS, and USPS, to ensure the safe and timely delivery of your home appliances. Each carrier has a proven track record of reliability and offers a range of shipping options based on the size and destination of your order. Whether it’s a large appliance or a smaller item, we’ll choose the most appropriate carrier to handle your delivery with care and efficiency. You can expect the best service from each of these trusted providers, ensuring your items arrive safely at your doorstep.

Order Processing Time – 2-4 Days

Once you place your order, we begin processing it as soon as possible. Our order processing time is typically between 2-4 business days, Monday through Friday, from 8:00 AM to 5:00 PM (Pacific Daylight Time – PDT). During this period, we carefully inspect your order, package it securely, and prepare it for shipment. Orders placed over the weekend or on holidays will be processed on the next available business day, so you can expect prompt attention to your order, no matter when it’s placed.

Tracking Information

We provide tracking information for every order we ship. As soon as your items are dispatched, you’ll receive an email with your tracking number, along with the carrier’s details. This allows you to monitor your order’s journey from our warehouse to your home, ensuring complete transparency. You can easily track the progress of your shipment via the carrier’s website (FedEx, UPS, or USPS). If you encounter any issues or have questions about the tracking process, don’t hesitate to reach out to us for assistance.

Tax-Free Shipping

We are pleased to offer tax-free shipping for all orders. This means you won’t have to worry about paying sales tax on your purchase, which helps you save money while buying the home appliances you need. Please note that if tax regulations change, applicable taxes will be calculated and displayed during checkout. However, you can shop with confidence knowing that our transparent pricing makes your total cost clear from the outset.

Shipping to P.O. Boxes

We are happy to accommodate P.O. Box addresses for shipping within the United States. If you prefer to have your order delivered to a P.O. Box, please ensure that the address is complete and accurate to avoid any delays. While we strive to deliver all orders promptly, please note that shipping times to P.O. Boxes may vary slightly depending on the shipping carrier and the location of the P.O. Box.

  • Shipping Timeframe to P.O. Boxes: Delivery times for P.O. Box addresses may take an additional 1-2 business days compared to regular street addresses. This is due to the nature of the shipping services used for P.O. Box deliveries.

  • Shipping Methods: We work with trusted carriers like FedEx, UPS, and USPS to deliver orders. However, please note that FedEx and UPS may not be able to deliver to P.O. Boxes, so USPS will be the primary carrier for P.O. Box deliveries.

If you have any questions or concerns about shipping to a P.O. Box, feel free to contact our customer service team for assistance. We are committed to ensuring your order arrives safely and on time, regardless of delivery method.

Damaged or Lost Shipments

In the rare event that your order arrives damaged or is lost during transit, please contact us immediately at support@charmandedge.com. We will work closely with the carrier to resolve the issue quickly and efficiently. You may be asked to provide photos of the damaged items or packaging to expedite the claims process. If the shipment is lost or irreparably damaged, we will offer a replacement or refund based on your preference.

Order Modifications

We understand that sometimes changes to an order are necessary. If you need to modify or cancel your order, please contact us as soon as possible at support@charmandedge.com. While we will do our best to accommodate your requests, please note that once an order has been processed and shipped, modifications may no longer be possible. If your order has already been shipped, you may need to follow our return process once your items arrive.

At Charm and Edge, we are committed to providing a seamless and satisfying shipping experience. Whether you’re purchasing small gadgets or large home appliances, we ensure that your order is handled with care, shipped promptly, and arrives at your door in perfect condition. If you have any questions or concerns about our shipping policy or need assistance with your order, please don’t hesitate to reach out to our customer service team.

  • Email: support@charmandedge.com
  • Phone: +1 (702) 257-0304
  • Address: 954 Villa Street, Mountain View, CA 94041, United States

Thank you for choosing Charm and Edge for your home appliance needs. We look forward to providing you with quality products and excellent service every step of the way.